PaperWorks Satisfaction Guarantee

100% Satisfaction Guaranteed - No Question

 All of our products are 100% guaranteed to be free from any defects. Because we specialize in only the very best mill-branded paper and envelopes, you can be assured of consistent quality time and again, order after order. All of our papers are guaranteed by their respective paper mills and all of our envelopes are manufactured by mill-authorized envelope converters and carry the same quality guarantee.
We stand behind every purchase.

At PAPERWORKS.com, we want you to be fully satisfied with your purchase. We’re happy to take your return or exchange, for any reason, and refund the full purchase price of product returned to us in resalable condition in its original packaging. Should you decide that the paper purchased from us does not meet your expectations or is not what you wanted, if you’re unsatisfied with the product(s) for any reason at all, you may arrange to return or exchange the product and receive a full purchase price credit.

Custom Cutting

PaperWorks does offer custom cutting of most of the papers listed on the website, we stock many parent size sheets of our most popular items for cutting to larger sizes (up to 23x35). Please call us at 1-888-631-9170 for a custom quote today.

How to easily return or exchange packages of paper and envelopes

Because paper and envelopes are products made with natural materials which age, please make returns or exchanges within 30 days of accepting delivery of your order. You may return or exchange any product in its original packaging in resalable condition for a full refund of the purchase price of the product. We’re sorry, but we don’t have a chance to resell paper which has been handled, cut, printed or is otherwise not in perfect mill condition. Shipping charges for the delivery and return of your products will not be refunded.

Items sent back to PaperWorks beyond 30 days without a Return Authorization Number will not be refunded.

Any orders that are refused by a customer will be subject to a $15 refusal fee, if a package does come in damaged please contact us as soon as possible to correct the issue.

*Sample packs and custom cut jobs are non-refundable

We kindly ask you to contact our Customer Service department:

Your Customer Service Representative will issue you a Return Authorization code, which you should prominently display above the ship-to address label of the returned items. So that we can track your return shipment and rapidly issue your credit, we ask that no returns are shipped to us without our written Return Authorization code.

How you can help us give you a speedy refund

When returning product(s): Obtain a Return Authorization code as returns without an authorization code can not be gauranteed refunded. Please write the provided Return Code on a copy of your packing list (included in your original package) or your confirmation email, this will allow for a speedy return process. If you would like to tell us the reason for the return, we would appreciate your comments on the reverse of the enclosed invoice copy. We recommend all returns be shipped via parcel carrier with a delivery receipt for your records. Please carefully repackage all goods in the original shipping materials and address them to:

PaperWorks Easy Shipping Policy

Same Day Shipping

Orders received before 4:00 PM Eastern Time Monday through Friday will ship on that same day. Orders placed after 4:00 PM Eastern Time will be shipped the next business day. In case of delays due to insufficient inventory or circumstances out of our control(weather,etc.) you will be contacted as soon as possible.

Attention to our Canadian Customers!

We would like to inform you of the presence of specific rates applied to Canadian orders. There is a brokerage fee that is applied by UPS to all orders that are imported to Canada when shipped with standard international shipping (this fee is avoided when using international expidited delivery). This fee is charged on top of your order total, and is determined by UPS once your package arrives at the border.  You will be responsible for these fees, as well as any additional fees or taxes incurred by Canada. We apologize for the inconvenience. For further information, please check with the UPS website.

As colors may vary from monitor to monitor, PaperWorks can not guarantee an exact color match